Warranty Policy

At aeronova, we design every product with care and a promise of durability, safety, and comfort. Our warranty policy is not only about protecting your purchase, but also about delivering a user experience that feels warm, reliable, and worry-free—because we believe every aeronova product should bring lasting value to your home.

Warranty Coverage

Standard 2-Year Warranty

All aeronova products come with a two-year warranty from the original purchase date. This covers defects in materials and workmanship under normal household use.

Extended 5-Year Warranty (with Registration)

Register your aeronova product within 90 days of purchase to extend your coverage to five years. Registration also helps us provide faster support and ensures you receive product updates or recalls, if ever necessary.

Our Commitment

If your product has a defect during the warranty period, aeronova will, at our discretion, repair, replace, or provide functional parts at no extra cost. In many cases, we may ship you the replacement part directly so you can get back to enjoying your product quickly.

What's Not Covered

We want to be transparent, so there are no surprises. The warranty does not cover:

Non-Official Purchases: Only products bought from aeronova Official Stores (Amazon and Shopify) are eligible.
Second-Hand Items: Products purchased from third-party resellers, auctions, or used-goods markets are not covered.
Normal Wear and Tear: Cosmetic changes (like scratches, fading, or stains) that don't affect function.
Misuse or Improper Care: Damage from accidents, abuse, commercial use, unauthorized repairs, or modifications.
Force Majeure: Damage caused by natural disasters or other events beyond anyone's control (earthquake, flood, war, etc.).

👉 But here's our promise: If a product design flaw is identified that makes your product unusually prone to failure, aeronova will replace it—because your trust matters more than fine print.

Warm&Professional Support Experience

We know that needing warranty support isn't always convenient, so we designed the process to be simple, fast, and stress-free:

Reach Out Anytime

Email us at support@aeronovahome.com with your order invoice, product model, and a brief description of the issue.

Friendly Human Support

Our customer support team will respond within 24 business hours, guiding you step by step.

Fast Resolution

Replacement parts usually ship in 24 business hours.
Full replacement units are handled quickly if parts can't solve the issue.
No complicated forms, no hidden fees—just straightforward help.

Why Customers Trust aeronova

Our warranty is designed to give you peace of mind. Like the most trusted appliance brands in the world, we focus on:

Fairness: Clear coverage with no hidden catches.
Warmth: A human-centered approach where every customer feels valued.
Reliability: Quick solutions so you can get back to enjoying your product.

At aeronova, we don't just make products—we build long-term relationships. That's why our warranty is more than a policy. It's a promise.